Shipping + Delivery Terms

We are committed to providing a seamless shopping experience and ensuring that your products reach you in a timely manner.

Please review the following shipping and delivery terms to understand our policies:

1. Processing Time

• Orders are typically processed within 3 - 5 business days from the time of purchase.

• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods

• Orders are shipped via Royal Mail 2nd Class

3. Shipping Costs

• Shipping costs are calculated at checkout based on the selected shipping method and delivery address.

4. Delivery Time

• Delivery times are estimates and may vary depending on factors such as location, weather conditions, and shipping carrier delays.

• We are not responsible for delays caused by the shipping carrier or external factors outside of our control.

5. Address Accuracy

• Please ensure that the shipping address provided is accurate and complete.

• We are not responsible for delays or lost shipments due to incorrect address information.

6. Tracking Information

• Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update.

• You can track your order using the provided tracking number on the shipping carrier's website.

7. Order Modifications & Cancellations

• Once an order has been processed and shipped, it cannot be modified or cancelled. Please ensure your order details are correct before confirming your purchase.

8. Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please contact Colour + Canvas within 3 days of the estimated delivery date.

• We will investigate the issue and assist with a resolution, including potential replacement or refund if applicable.

9. Contact Us

• If you have any questions or concerns about your order or delivery, feel free to reach out to Colour + Canvas.